Shipping & Returns

We provide the following delivery options (we do not ship to a PO Box):

5 – 8 Business Days: Shipped via FedEx Ground/USPS Parcel Select/USPS Priority Mail 

3 – 4 Business Days: Shipped via FedEx 2 Day

If shipping to military locations (APO or FPO addresses), then the 3 – 4 Business Days option will be via USPS Priority Mail and in certain cases may take up to 4 weeks for delivery to distant locations such as naval vessels, embassies, and remote bases. 

Customer Pick-Up: If you live in the Las Vegas, NV,  area, please feel free to visit us, pick up your order, munch on some free samples, and skip the shipping costs! Before stopping by, please wait until we contact you that your order is ready for pick up.

NOTE: You will need to present valid photo identification (matching the name listed under the "Billing" section of your order confirmation receipt) when you pick up your order. If you plan to have someone else pick up your order, that person will need a copy of your photo ID (a clear image of your ID sent via a smartphone is sufficient).

Freight Collect: If you or your company has its own FedEx account, you may choose to have FedEx bill that account directly. Simply check the box that says "I'd like to enter my own shipping account information" and select the method by which you would like your order shipped (ground, 2nd day, next day air, etc.). When you select Freight Collect, we rely on your promise to pay the freight charges directly to FedEx. In the event you do not pay, FedEx will charge the fees to alohatreats.org and we will automatically (1) bill your credit card for such costs, (2) bill you a $10 processing fee and (3) prohibit any future orders to be shipped via this method. Please note, Aloha Treats does not know how much your freight account will charge you to ship our products so please inquire with your freight carrier directly for such information. If you would like to ship via FedEx or another carrier, you may create your own shipping labels and have the order picked up from our warehouse.

Please keep in mind the following:

• No matter which shipping method is selected, we require up to 2 business days to process your order (if you select FedEx Overnight, you may not receive your product the day after you place the order). An order must be received by 12:00 p.m. (PST) for the day the order was placed to qualify as a "business day". On the rare occasion in-house processing will take longer than 1 business day, we will contact you.

• FedEx does not deliver on Sunday and will only deliver on Saturday to certain locations. If you require a Saturday delivery, please call us.

• Placing an order does not guarantee shipment. We reserve the right to cancel or modify orders depending on availability. 

Shipping Cost

Shipping charges are calculated using FedEx and USPS shipping tables and are based on package weight and size, delivery distance, and shipping method. Shipping costs approximately double for every upgrade (e.g., FedEx Overnight will cost roughly twice that of FedEx 2 Day). Unfortunately, weight plays a significant factor in determining shipping costs and bulk candy has a high shipping-to-product-cost ratio. For example:

If you purchase a diamond for $1,000, shipping is likely going to be approximately $20, (2% of the diamond price). On the other hand, if you purchase $1,000 worth of candy, your shipping cost will likely be $200 (20% of the cost of the candy). If you order $15 of candy, the shipping cost may be as high as $15 (100% of the cost of the candy). Products such as jewelry, CDs, electronics, clothing, and flowers are light; therefore, their shipping costs will not represent a large percentage of their total order cost. Sweets, for better or for worse, outweigh the competition!

Address Corrections and Delivery Intercepts

The FedEx charge for an address correction is $18.00 per package. If you enter your address incorrectly when placing an order and FedEx bills us for address correction costs, we will in turn charge your credit card for all associated FedEx fees. If you change your mind about an order after it has already shipped from our warehouse and you would like to re-route the package(s) back to CandyWarehouse.com, the FedEx charge for a delivery intercept is $18.00 per package. We will automatically bill all associated FedEx fees to your credit card.